This article shows you how to find WeChat messages from followers and send a reply. You also learn how to use 3 filters which can help you find messages quickly.
People who follow your WeChat account can send you text messages. You can reply to those messages (with restrictions), but WeChat prevents you from initiating message contact with individual followers.
See also,
1 Locating WeChat messages
- On the Dashboard page, click WECHAT in the top-level menu. The WeChat Content page displays.
- On the left side menu, click FOLLOWERS. The folder opens.
- Inside the FOLLOWERS folder, click Messages. The Messages page displays.
2 Locating new messages
- Scroll up to the top of the Messages page.
- Locate new messages from WeChat followers under the heading Waiting for Response.
3 Replying to a message
There are two important WeChat messaging rules.
- You cannot send a message directly to a follower. But, you can reply to a message from a follower.
- You can reply to a message within 48 hours of receiving a message from a follower. After 48 hours, the reply function is disabled by the WeChat portal.
To send a reply:
- Scroll up to the top of the Messages page.
- Locate new messages from WeChat followers under the heading Waiting for Response.
- Click a message. A Message History panel for that follower displays on the right side of the screen.
- Scroll down to the bottom of the panel.
- Type a message in the text field.
- Click Reply. The message is sent and is added to the follower's history.
4 Filtering favourite messages
You can highlight and isolate favourite messages in the Message History panel.
- Click a follower on the left side of the screen. The Message History panel displays on the right side of the screen.
- Click the star in a follower's message. The star changes to yellow. The message is now a favourite.
- Above the text message field, check the Show Favorites box. Your favourite messages display in the Message History.
- To remove favourite status, uncheck the star.
- To view all messages, uncheck the Show Favourites box.
5 Filtering your auto responses and posts
The Message History panel displays all messages related to a single follower, including your auto responses and posts. You can hide your auto responses and posts and view only the follower's messages.
- Click a follower on the left side of the screen. The Message History panel displays on the right side of the screen.
- Above the Add Text Response field, uncheck the Show Responses & Posts box to hide your auto responses and posts in the Message History panel.
- Check the Show Responses & Posts box to show your auto responses and posts in the Message History panel.
6 Filtering messages by time received
The Other Message panel on the left side of the screen lists followers who have sent messages to you. You can filter this list by time using the dropdown menu.
This filter helps you locate messages from the last 48 hours. This is an important outreach tool because WeChat rules prevent you from responding to messages more than 48 hours old.
The filter options are:
- all messages
- received today
- received yesterday
- received this week
To sort messages with a filter:
- Scroll up to the top of the Messages page.
- Click the All box beside Other Messages.
- Select an option. The display of followers changes.
- To list all messages, select All Messages.
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