General Troubleshooting Guidelines

We're happy to help our customers anytime they have a problem.

After years of experience, we've learned a few things about technical support. Here's one lesson we've learned that always helps our customers.

• Some computer or connection problems can be fixed with do-it-yourself solutions.

Our troubleshooting guidelines

We've made a list of troubleshooting guidelines. These do-it-yourself tips can fix heaps of problems.

Before you open a support ticket, try these solutions on your computer. If one of them works - great! Now you have more time for truly important things, like connecting with your Chinese audience.

If these steps don't solve your problem, open a ticket. We'll be glad to help.

Troubleshooting Guidelines

Got a computer or connection problem? Try these quick fixes on your machine.

1. Clear the browser’s cache.

• clear cache in Chrome
• clear cache in Safari
• clear cache in Firefox

2. Open Sinorbis with Incognito. If the problem goes away, there's a good chance it's a cache problem.

• open Chrome Incognito
• open Firefox private browsing
• open Safari private browsing

3. Update your browser.

• update Chrome
• update Safari
• update Firefox

4. Deactivate browser extensions.

• deactivate extensions on Chrome
• deactivate extensions on Safari
• deactivate extensions on Firefox

5. Log out and then log in again.
6. Refresh your page.
7. Close extra tabs.
8. Open the program with a different device.
9. Open the program in a different browser (e.g. Firefox instead of Chrome).
10. Disconnect and then reconnect the Wi-fi.