What ongoing customer support does Sinorbis provide?

We provide comprehensive ongoing support to ensure your success.

•  Our customer success manager will give you a 1 hour 1:1 onboarding training to go introduce the entire platform.
• If you want to refresh your memory, you can access our training videos here.
• A dedicated account manager will help with any questions you have on using the Sinorbis platform.
• We will reply to any phone, email and online help desk inquiries within one business day. (Please note that our customer success managers are based in our Sydney and Shanghai offices and will be able respond to your request between 9am-8pm (GMT+10) from Monday to Friday. If your matter is urgent, please don’t hesitate to contact your customer success manager directly via email.)

We also offer complimentary tickets for our clients to attend Sinorbis Academy. These are regular offline Sinorbis training events to boost your knowledge and understanding of digital marketing in China.