What onboarding support do you provide?

We are committed to your success and work hard to ensure that our clients’ are comfortable with our platform.

That’s why we provide free onboarding training sessions via video conference. During these calls, we will take you through our platform features and share best practice advice on how to optimise your digital presence in China for success.

In our typical 1st onboarding session, we provide you with the insights you need to start building your website or manage WeChat. But we understand that there's a lot to take in and it's impossible to remember everything. If you want to refresh your memory, you can access our training videos: 

Part 1: Configuring and updating your settings

Part 2: Using the website editor

Part 3: Measure and optimise your digital marketing initiatives in China 

Part 4: Manage and analyse your WeChat account 

Alternatively, we can provide another generic onboarding at a small cost. Please contact your account or customer success manager to set this up.

Our 2nd onboarding session is completely tailored to your needs and your opportunity to get all your questions answered - no matter if they are technical or China digital marketing related.

In addition, we provide a free pre-configuration service to help you make the most of our platform. This includes adding your website, competitors and keywords to the optimisation tools in your account.