Your Communication Accounts

This article shows you how to view your connected communication accounts and open the analytics dashboard for an individual account. 

1 Communication Accounts

The Communication Accounts page displays the communication accounts connected to Measure.

Communication account types can include:

• WeChat 
• WhatsApp 

Each connected account is treated as an individual account for analytics purposes.

2 Viewing an account

Each connected account is displayed as an individual card.

The information displayed on the card varies depending on the account type.

A WeChat account card can display:

• Channel and account type – identifies the type of WeChat account connected. 
• Account name – the name of the connected account. 
• Followers – the total number of followers associated with the account. 
• Total sent – the total number of messages sent. 
• Conversations – the number of recorded conversations. 
• Last communicated – the date and time of the most recent recorded communication. 

A WhatsApp account card can display:

• Channel – identifies the account as WhatsApp. 
• Account name – the name of the connected account. 
• Contacts – the total number of contacts associated with the account. 
• Read rate – the percentage of delivered messages recorded as read. 
• Conversations – the number of recorded conversations. 
• Last communicated – the date and time of the most recent recorded communication. 

3 Opening account analytics

Select an account card to open the analytics dashboards for that communication account.

The dashboards displayed depend on whether the selected account is a WeChat or WhatsApp account.

4 Changing the account view

Use the display controls in the top-right of the page to change how communication accounts are displayed.