There are three options for contacting support:
Submit a support ticket via https://help.sinorbis.com/hc/en-us
Send an email to us via firstname.lastname@example.org
Contact your customer success manager directly.
Please note that our customer success managers are based in our Sydney and Shanghai offices and will be able respond to your request between 9am-8pm (GMT+10) from Monday to Friday. If your matter is urgent, please don’t hesitate to contact your customer success manager directly via email.